If I have a question, where do I ask it?
You have a few options! You can either start a discussion in the community tab of this project, or you can send us an email over at [email protected].
Last updated: March 10, 2025 14:51
How balanced is the game? Has it been solved?
We have done extensive playtesting on Duat and found very balanced win rates between players of equal skill levels. Duat is a game where any questionable choices can be swiftly punished by a keen eyed opponent, so no player (first or second) is ever truly safe.
Also as a result of our testing, we have yet to find an unbeatable opening that leads to a decided victory from the outset. Some openings are certainly stronger and more aggressive than others, but with careful play you will usually be able to slip between your opponents fingertips and live to fight another turn.
Last updated: March 10, 2025 14:51
When will I be charged?
You will be charged in the few days following the conclusion of the campaign on April 3rd. It is at this time that all shipping costs will be factored in as well.
Last updated: March 11, 2025 18:59
When can I expect to receive the pledge I backed?
Manufacturing will begin shortly after the conclusion of the Pocketopia campaign on April 3rd. While there are still some details to iron out, we’ve been told that there is about a 2 month turnaround for manufacturing, so the game will be available this summer! If you are local to Boston or will be attending GenCon this year, reach out to us and we can arrange a pickup and you won’t need to pay shipping!
Last updated: March 10, 2025 14:53
What happens if my package gets lost/stolen or arrives damaged?
If the unthinkable befalls your package, send us an email at [email protected] with whatever information you have regarding your package’s status and we’ll do our best to make everything work out in your favor.
Last updated: March 10, 2025 14:53
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.